The electrician services requirements for any two customers aren’t exactly the same. This applies not only to type of electrical job that’s being done, but also to the individual’s customer service needs. For example, a customer hiring an electrician in Burbank may need an exact time to start the job, and so they’ll want to schedule it for the first thing in the morning. Another customer may have a more flexible daily schedule, and they would be able to schedule the job within a two hour window during any time of the day.
When it comes to the kind of customer service that everyone’s looking for, though, there are many ideal factors that come to mind. Some of these would be: good communication, punctuality, friendliness, and professionalism. When an electrical contracting company demonstrates these types of qualities, providing top level customer service to their customers becomes a very simple thing to do.
In terms of good communication, an electrical contracting company should always answer the phone during business hours, and promptly return phone calls or e-mails as needed. They should be good at handling their customer’s questions and providing them with pertinent information. A friendly and helpful attitude from both the office staff and the technician is essential.
When a service technician goes out to do a job, they should arrive on time as promised, and park their vehicle in the appropriate location. They should be respectful of the customer’s home or office space by placing tarps on the floor and/or wearing shoe covers as needed.
While doing a job, whether it’s a small job like replacing an electrical outlet or a dimmer switch or a larger job like a home rewire, the electrician should keep the customer informed about the progress of the work. Once the job is completed, the technician should thoroughly clean up any mess or debris and leave the area exactly as clean as it was when they arrived.
At H Electric, we take pride in providing friendly, courteous and professional residential and commercial electrical services in Burbank. Electrician services range from simple service calls to complete rewires and more.
To find excellence in both customer service and quality workmanship, you can visit us at ElectricianBurbank.net, or you can just give us a call at H Electric and we will provide the best of both to you.